Dedicated 24/7 Wireless Help Desk
Handling the variety of questions regarding corporate cellular usage can bog down an internal help desk.
What phone should I select?
Why can't I access all of my cellular plan features?
How do I resolve an erroneous bill?
Wireless Help Desk Provides Single Point-of-Contact
When mindWireless takes on your wireless Help Desk, your IT and telecom teams are free to focus on their core competencies. mindWireless' team of skilled professionals respond to employee inquiries, manage requests for change or repair by preparing work orders and sending them to the appropriate vendors.
We provide a single point of contact to handle all of your corporate wireless issues and user problems.
- Customer-dedicated teams trained on your processes
- White label, customer-branded support solution
- 100% in-sourced – not a “call center”
- Adds, moves, changes, tech support, intl. support
- Eliminates need for direct carrier interaction
- Service Level Driven
- Standard support hours are 7:00 a.m. – 7:00 p.m. CST
- 24x7 support available
- Ties into current Help Desk IVR
When your corporate wireless program is supported by mindWireless' Help Desk, your employees can submit requests by phone or electronically. We stay in constant contact to ensure orders are completed as expected. If obstacles slow the progress, mindWireless initiates a pre-defined escalation procedure with the vendor until the issue is resolved satisfactorily.
If Wireless Help Desk issues are slowing your company down, contact mindWireless.
