Wireless Management Lifecycle: Next - Administrative Support4
Handling the variety of questions regarding corporate cellular usage can bog down an internal help desk.
What phone should I select?
Why can't I access all of my cellular plan features?
How do I resolve an erroneous bill?
When mindWireless takes on your wireless Help Desk, your IT and telecom teams are free to focus on their core competencies. Meanwhile, mindWireless delivers increased 24/7 user support and eliminates the day-to-day administrative headaches as we lower wireless costs and usage.
Wireless Help Desk provides single point-of-contact
We provide a single point of contact to handle all of your corporate wireless issues and user problems. mindWireless' team of skilled professionals respond to employee inquiries, manage requests for change or repair by preparing work orders and sending them to the appropriate vendors.
We stay in constant contact with you and your vendor to ensure that the order is completed as expected, while providing excellent end-user support.
When your corporate wireless program is supported by mindWireless' Help Desk, your employees can submit requests by phone or electronically. The mindWireless Help Desk team handles each service request within the guidelines of each client's specific policies. Service requests can include:
- Ordering new phones
- Canceling and replacing lost phones
- Fixing and/or replacing malfunctioning phones
- Billing issue inquiries
- Other day-to-day problems and issues
Help Desk services are particularly valuable for large mobile enterprises that cannot or do not source wireless phones and services through a single provider for their on-the-go workforce.
If Wireless Help Desk issues are slowing your company down, contact mindWireless.
